Return & Exchange Policy

Return & Exchange Policy

At Ronaq Threads, we want you to receive your order exactly as expected. If there is an issue with your article, we're here to help.

7-Day Return & Exchange

You may request a return or exchange within 7 days of receiving your order if:

  • The article is defective or damaged.

  • You received the wrong article.

  • The article has an issue that was present when you received it.

Refund or Exchange

Depending on the situation, eligible customers may choose between:

Exchange — We can replace the affected article with the correct or replacement article.

Refund — If an eligible return is approved, a refund may be issued according to the order and payment method.

Important Conditions

To help us process your request smoothly:

  • The return/exchange request must be made within 7 days of delivery.

  • The article should be returned in its original condition.

  • The article should not have been used, washed, altered, or damaged after delivery.

  • Please keep the original packaging and tags, where applicable.

  • Customers should contact us before sending any article back.

Wrong or Defective Article

If you receive a wrong or defective article, please contact Ronaq Threads as soon as possible and provide your order details and clear photographs/videos of the issue. Our team will review the request and guide you through the return or exchange process.

How to Request a Return or Exchange

Please contact our customer support team within 7 days of receiving your order.

When contacting us, include:

  • Order number

  • Customer name

  • Reason for return/exchange

  • Clear photos or video showing the issue

Once your request is reviewed and approved, we will provide you with the next steps.

Contact Us

For return or exchange assistance, please contact Ronaq Threads through our official customer support channels.

Ronaq Threads
Elegance. Confidence. You.